By Katherine McLane Among the big airlines, Southwest’s brand is the one best known – even loved – for its customer-friendly attitude. Where other airlines’ bureaucratic mindset frustrates and alienates customers, Southwest stands apart with excellent service, good humor and common sense policies. People who like Southwest REALLY like Southwest.
http://www.austinmonthly.com/AM/June-2016/How-to-Get-Away-With-Public-Relations-Scandal/ FIND YOURSELF IN A PR CRISIS? HERE’S HOW TO FIX IT. The last couple of years have seen a tabloid’s worth of scandals hit Austin. And guess what—no one is immune. “Any business or individual can have a crisis,” says Brenda Thompson, a communications expert who has worked with
In one sense, it would have been hard to expect anything other than the narcissistic, antagonistic performance Martin Shkreli offered yesterday on Capitol Hill. The alleged drug profiteer and Ponzi schemer has demonstrated time and again that his ego comes first. He will do what he wants and say what he
Uber and Lyft just broke the campaign mold in Austin. This city, like many others in the U.S., has just witnessed an epic battle between Transportation Network Companies (TNC) Uber and Lyft and the City Council, which came to a head with a May 7 special election. At issue here,
LIVESTRONG Foundation: Communicating with Grace While Going MACH 1 By Rae Bazzarre, co-founder of the MACH 1 Group In 2012, the world watched as Lance Armstrong’s fabled cycling career crashed. Caught in the crossfire was the LIVESTRONG Foundation, the highly rated non-profit Armstrong created to improve the lives of people affected
The MACH 1 Group Will Serve Clients in the Areas of Health & Wellness, Philanthropy, Social Good and Education in the For-Profit & Non-Profit Sectors. AUSTIN, TX–(Marketwired – Sep 12, 2013) – Today, award-winning crisis management and public affairs experts Rae Bazzarre and Katherine McLane announced the launch of their
This has been a year full of challenges for the LIVESTRONG Foundation, to be sure, but the recent press narrative surrounding the Foundation has me thinking of the old Mark Twain quote: “The reports of my death have been greatly exaggerated.” The Foundation has in fact notched many successes this
After being rocked by a leadership scandal, Livestrong’s VP, comms and external affairs, is redefining the charity’s message to show it is ‘Still Strong’ without its founder. The yellow wristband was the enduring symbol of the Lance Armstrong Foundation, the charity founded by cyclist and cancer survivor Lance Armstrong. Worldwide
The LIVESTRONG Foundation’s 100 team members hardly expected to see Lance Armstrong scant hours before his much-publicized sit-down with Oprah Winfrey in January. Some had expected never to see him again, given his resignation from the cancer non-profit’s board in the fall of 2012. But as the social workers, health
